Terms of Service

The short version

You buy a subscription, we give you access to our IPTV service for the period you paid for. You do not resell it or share it beyond your own household. It does not renew automatically, and you can ask for a full refund within 3 days of paying. If something goes wrong, message us and a person answers. Disputes go to binding arbitration in Florida rather than open court. That is the whole idea — the detail below is the version our lawyers would want to read.

1. Agreement to these Terms

These Terms are a legal agreement between you and Vivo IPTV ("Vivo IPTV", "we", "us", "our") and govern your use of the Vivo IPTV service and this website. "You" means the person or business agreeing to them.

By creating an account, buying a subscription, or otherwise using the Service, you accept these Terms. If you do not agree, do not use the Service.

If you are accepting these Terms on behalf of a company or other organisation, you confirm you have the authority to bind it, and "you" includes that organisation.

We may treat your continued use of the Service as acceptance of a changed version of these Terms, as described in section 20.

2. The Service

The Service is a subscription television service delivered over the internet. It provides access to live television channels, electronic programme guide data, video-on-demand titles, and player applications or access credentials for use with devices you own.

We do not host, own, or control any media content or TV channel. The Service delivers content from third-party sources. Our position on this is set out in full in our DMCA Policy and disclaimer, which forms part of these Terms.

Channel line-ups, channel numbers, and on-demand titles can change. We are not promising a fixed roster, and we do not guarantee that any particular channel or title will remain available for the length of your subscription.

3. Eligibility

You must be at least 18 years old to buy a subscription or create an account, and you must be legally able to enter into a binding contract. If you are between 18 and the age of majority where you live, you confirm you have the consent of a parent or guardian, and that guardian agrees to these Terms on your behalf.

The Service is offered to residents of the United States. You confirm you are resident in the United States when you buy.

4. Your account

Some parts of the Service work through an account. You agree to:

• Give accurate registration information and keep it current.
• Keep your password and any access credentials confidential.
• Tell us promptly if you think someone else has accessed your account.

You are responsible for everything done through your account. If we suspend or close your account, we will normally tell you why.

5. Subscriptions, plans, and payment

Subscriptions are sold for the fixed period shown on our pricing page. Prices are in US dollars. We may change prices for future purchases, and a price change never applies retroactively to a subscription you have already paid for.

Subscriptions do not renew automatically. There is no automatic charge to your payment method. When a plan reaches the end of the period you paid for, it ends. Buying another plan is always a separate, deliberate purchase by you.

We do not operate an online checkout on this site. Payment is arranged directly with us through the contact methods on our services page or the contact page. Because payment is arranged by direct agreement rather than through an automated checkout, it is your responsibility to confirm the plan, the price, and the period before paying.

Where a plan is described as including a number of simultaneous connections or devices, that number is a limit, not a suggestion. Exceeding it may result in reduced quality or suspension.

You are responsible for any taxes, duties, or charges that apply to your purchase, other than taxes we are required to collect and pay ourselves.

6. Acceptable use

Your subscription is for your own use. You agree not to:

• Resell, sub-license, or otherwise make the Service available to anyone else for money or for free.
• Redistribute, rebroadcast, stream publicly, or publicly display the Service or any channel on the Service.
• Share your login or access credentials beyond your own household, or allow more simultaneous connections than your plan includes.
• Use the Service to infringe copyright, or to watch, distribute, or facilitate anything unlawful in your jurisdiction.
• Circumvent, tamper with, or attempt to breach the security of the Service, its player applications, or any account.
• Attack, overload, probe, or interfere with the Service or its infrastructure, including scraping, automated abuse, denial-of-service, and similar activity.
• Reverse engineer or decompile the Service or our applications except to the extent that law expressly permits it.
• Use the Service in a way that breaks the law or infringes anyone else's rights.

Reselling and public redistribution are the two that matter most. They are the reasons accounts get suspended, and they are usually the reason accounts end up in a copyright complaint. Do not do them.

7. Content, licensing, and your responsibility

The Service carries content from third parties. We rely on those sources and on the rights we hold or have been granted to distribute the Service as a whole. We cannot warrant the content of every channel we deliver, and we do not control what any channel broadcasts once it is on air.

You are responsible for how you use the Service and for complying with the law that applies to you. If you use the Service in a way that infringes copyright or any other right, that is your liability, not ours.

If we receive a credible complaint that content available through the Service infringes copyright, we will handle it under our DMCA Policy, which includes suspending accounts involved in systematic infringement.

8. Your device and your connection

You need a compatible device, a suitable player application, and an internet connection fast enough for the quality you select. Our internet speed guide sets out realistic numbers.

We do not supply or support your hardware, your home internet, or third-party player applications. We are not responsible for buffering or playback problems caused by your own equipment or connection. Our buffering guide fixes most of these on your side.

9. Availability

We work to keep the Service running, but we do not guarantee uninterrupted availability. Channels can be taken down by their rights holders at any time, and a channel disappearing is often a rights decision made somewhere else entirely.

We may change, suspend, or retire features. Where a change materially reduces the Service and you have paid for a period that has not run out, contact us and we will look at options with you, including a pro-rata refund where one is appropriate.

10. Third-party services and links

This site links to other websites we do not control, including retailers. We are not responsible for third-party sites, products, or services, and we do not endorse them merely by linking to them.

Some links on this site are affiliate links. If you buy something through one of them we may earn a commission, at no extra cost to you. Our affiliate disclosure explains this in full.

11. Refunds

Our refund policy is short and generous: ask within 3 days of paying and we refund you in full, with no deduction.

The Refund Policy forms part of these Terms and covers how to request a refund, how long it takes, and the limited cases where a refund cannot be given — including accounts bought from a reseller, and accounts suspended for reselling or redistributing the Service. Where this section and the Refund Policy differ, the Refund Policy governs refunds.

12. Suspension and termination

You may stop using the Service at any time. Because subscriptions do not renew, there is nothing to cancel and you will not be charged again.

We may suspend or terminate your access if you breach these Terms — in particular if you resell the Service, redistribute it, or are the subject of a copyright complaint we have acted on. Where the situation allows, we will tell you what happened and give you a chance to put it right.

Termination ends your right to use the Service immediately. It does not create a refund entitlement where the Refund Policy does not provide one.

13. Intellectual property

The Service, the website, the Vivo IPTV name and logo, the design of this site, and our software, branding, and documentation are owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your personal use in line with these Terms.

Nothing else is licensed to you. No rights are granted by implication.

14. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, that any particular channel or title will be available, or that the Service will meet your specific requirements.

Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you.

15. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or anticipated savings, arising out of or related to your use of, or inability to use, the Service.

To the fullest extent permitted by law, our total aggregate liability for any claim relating to the Service is limited to the greater of:

• the amount you paid us in the 12 months before the event giving rise to the claim; or
• US$100.

Nothing in these Terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

16. Indemnity

You agree to defend, indemnify, and hold us harmless from any claim, demand, loss, or expense (including reasonable legal fees) arising from your use of the Service, your breach of these Terms, your infringement of anyone else's rights, or your unlawful conduct.

17. Copyright complaints

If you believe content available through the Service infringes your copyright, follow the process in our DMCA Policy. Complaints sent to the wrong address are not actionable.

18. Dispute resolution: binding arbitration

Please read this section carefully. It changes how disputes are resolved, and it limits your rights to bring a case in court.

Except as stated below, you and we agree to binding individual arbitration to resolve any dispute arising out of or relating to these Terms or the Service. This includes contract, tort, statutory, and other legal claims. This agreement survives your subscription ending.

18.1 Informal notice first

Before starting arbitration, send us a written notice describing your claim through the contact page or to support@vivoiptv.com. We will try to resolve the claim informally within 30 days. If the claim is not resolved then, either of us may start arbitration.

18.2 How arbitration works

Arbitration is administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, or if the AAA will not administer it, under the rules of another nationally recognised arbitration administrator. Arbitration will be conducted in English. The arbitrator will be independent and neutral, and will issue a reasoned award.

You and we each keep our own legal costs and fees, and the arbitrator will not award costs or fees to either side unless the law or the rules require it. We will not seek fees from you for a claim we bring where you do not win.

18.3 Mass arbitration

Any provision in this section that limits contact between you and us about your claim — including any mass arbitration restriction — does not apply to a notice given to the Florida Attorney General, or to a public regulator or a small business advocacy organisation about a possible violation of law that concerns people other than you alone.

18.4 Opting out

You can opt out of this arbitration agreement by emailing support@vivoiptv.com with the subject line "Arbitration Opt-Out", from the email address on your account, within 30 days of first accepting these Terms. Opting out does not affect any arbitration agreement you accepted before that date.

If you opt out, this section does not apply to you, and the Exclusive remedy paragraph in 18.6 does not apply to you. Opting out does not change any other term of this agreement, and we will continue to provide the Service on the same terms. Whether you opt out or not, you keep all of your rights under the consumer law of your state, including the right to complain to a regulator.

18.5 Court and class action waivers

You and we each waive the right to a jury trial in any court arising out of these Terms or the Service. To the fullest extent permitted by law, you waive the right to participate in a class, representative, or group action against us, and you agree that any dispute will be resolved on an individual basis only. If a court rules that this class waiver is unenforceable, that ruling does not apply to you, and the rest of this section continues to apply to you.

18.6 Small claims and the exclusive remedy

Small claims. Either of us may choose to resolve any dispute in small claims court instead of arbitration, provided the claim is within that court's jurisdiction. If you choose small claims, we will not insist on arbitration for that claim.

Exclusive remedy. To the fullest extent permitted by law, if you opt out of arbitration under 18.4, your exclusive remedy for any claim is a refund of the amounts you actually paid us for the Service during the 12 months before the event giving rise to the claim, and our correction of the specific breach. We would rather fix the problem than argue about it, and this reflects that.

18.7 Severability

If a court or the AAA finds any part of this arbitration section unenforceable, that part will be severed and the rest will continue to apply, except that the class waiver in 18.5 will survive severance if a court finds it unenforceable in a class or representative action on behalf of people other than you.

19. Governing law and venue

These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Except as provided in section 18, you and we submit to the exclusive jurisdiction of the state and federal courts located in Florida, and waive any objection based on venue or inconvenient forum. If you live in another country, this does not give up any protection you have under the mandatory law of your own country.

20. Changes to these Terms

We may update these Terms as the Service changes or the law does. If we make a material change, we will update the "Last updated" date at the top of this page and, where the change is significant, notify you through the contact details on your account before it takes effect.

Your continued use of the Service after a change takes effect means you accept the updated Terms. Terms apply according to the version in effect when your subscription was purchased, for obligations that arose before the change.

21. Severability and waiver

If a provision of these Terms is found unenforceable, the rest of these Terms still apply, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable. Failing a sensible hire, a court or the arbitrator will read that provision down rather than strike it out. Failing that, it is severed and the rest continues.

A failure or delay by us to enforce a right is not a waiver of it. A waiver applies only to the specific instance it was given for.

22. Contact

Questions about these Terms go to the same place as everything else: the contact page or support@vivoiptv.com.

Related pages: Refund Policy · Privacy Policy · DMCA Policy · Affiliate Disclosure