Refund Policy

The short version

If you ask us for a refund within 3 days of paying, we refund the full amount you paid. You do not need to give a reason, and we do not ask you to argue the point.

How to request a refund

Email us from the address on your account, or message us on WhatsApp or Telegram. Include:

1. The email address you used to sign up
2. Which plan you bought
3. The date you paid
4. Where you paid, so we can send the money back the same way

Use the contact page and pick "Other" as the subject, or write to support@vivoiptv.com. We answer our own support messages, so this reaches a person.

What you get back

The full amount you paid for the subscription, sent back to the same payment method you used. We do not deduct a cancellation fee, an administration fee, or a "used service" charge.

If you paid with a method that cannot take a refund — for example a wallet transfer or a cryptocurrency transfer — tell us and we will find a way to return the value. We would rather sort it out with you than argue about the mechanism.

How long it takes

• We confirm a valid refund request within 24 hours of receiving it
• Refunds are sent within 3 business days of that confirmation
• Your bank or payment provider then decides how long it takes to show on your statement. That part is not in our hands, but we will give you the reference you need to chase it if it stalls.

Your access while you decide

Your subscription stays fully working for the 3-day window, so you can judge the service properly before you decide.

Once we process a refund, that subscription is closed and the access details for it stop working. If you want to come back later, just start a new subscription — the 3-day refund applies again.

Renewals

Subscriptions are bought for a fixed period and do not renew automatically. There is no automatic charge to your payment method. When a plan runs out, it ends, and re-subscribing is always a separate, deliberate purchase by you.

If you buy a new plan within 3 days of paying for a previous one, the same 3-day refund applies to the new purchase.

What we cannot refund

We can only refund payments we can actually trace back to you, so:

• Refunds are not available for accounts bought from a third party or resold. Those payments were never made to us, so we have no ability to return them.
• Refunds are not available on a payment older than 3 days.
• If an account has been blocked for a breach of our DMCA policy — for example reselling your access or redistributing our streams — we cannot refund it. We will explain the reason if you ask.

That is the complete list. We have not added anything else to it.

Disputes

If you think we have got this wrong, say so and we will look again. If we still disagree, payment providers and card chargebacks exist, and we would rather you use the normal route than feel trapped by us.

We keep our own record of every refund request and every refund paid.

Changes to this policy

If this policy changes, we will update this page. Refunds are always honoured under the policy that applied when you paid.

Contact

Refund questions go to the same place as everything else: our contact page or support@vivoiptv.com. See also our Privacy Policy for how we handle your information.