Services & Contact
We're Here to Help
Have a question about our service or need help getting set up? Reach out anytime — our team responds quickly, 24/7.
Contact Us Directly
The fastest way to reach us is through WhatsApp or Telegram. Our team typically replies within minutes.
Email Support
Prefer email? Send us a message and we'll get back to you within 12 hours.
support@vivoiptv.comFast Response
Average response time: under 10 minutes on WhatsApp & Telegram, always online.
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FAQ
Frequently Asked Questions
What do I need to start using Vivo IPTV?
A stable internet connection of at least 10 Mbps, a supported device (Smart TV, Android, iOS, Firestick, MAG, PC), and any IPTV player app. We'll guide you through setup after purchase.
How do I receive my subscription credentials?
Once your payment is confirmed, we send your login credentials instantly via email and WhatsApp, along with easy step-by-step setup instructions.
Can I watch on multiple devices at the same time?
Yes. The number of simultaneous connections depends on your plan: 1 and 6-month plans support 1 device, the 12-month plan supports 2, and the 24-month plan supports up to 4 connections at once.
Is there a free trial available?
We offer a short free trial period so you can test the service and channel quality before committing. Contact us via WhatsApp or Telegram to request a trial.
What internet speed do I need?
We recommend a minimum of 10 Mbps for HD and 25 Mbps for a smooth 4K UHD streaming experience. A wired or 5GHz Wi-Fi connection gives the best results.
Which payment methods do you accept?
We accept major credit/debit cards, PayPal, and various bank transfers and wallets depending on your region. Contact us for the available options for your location.